FAQ

  • Does the pricing include engraving?

    • Yes, the products we sell include normal engraving. Customer supplied items will be charged a setup fee plus the cost of engraving. These charges depend upon the size and complexity of your item.

  • What does approval proof mean?

    • We offer you the option to see a proof (layout design) of your selected item prior to our engraving of it. This way you can make any changes, adjustments, or requests before your item is engraved. You must request this service when placing your order. We will email a you a proof (pdf) usually within 1-2 days of receiving your orders. Then, email the proof back to us with any changes noted. We will only proceed on your order after receiving your approval. The first proof is free, and any subsequent proofs cost $5.00 each.

  • What type of artwork do we need?

    • Our preferred types of files are. pdf, .tiff, .png, .cdr, and .eps. Faxes and photocopies do not provide high enough quality to work with.

  • Do you charge extra for a logo?

    • Not normally. However, some files submitted to us in low resolution may require additional artwork charges at a minimum of $20.00. If your submitted file requires extra work, we will contact you first for your approval for any additional charges.

  • What if I want a special font?

    • We will try to match fonts when possible. Please contact us for appropriate fonts for your particular item.

  • Do you offer quantity discount pricing?

    • Yes, we offer volume pricing on most standard items. Contact us directly for a quote.

  • Do you offer rush order service?

    • Yes, we do. However, you need to check with us prior to ordering. There is an additional charge for expediting orders. Availability of this service depends on the season.

  • How long will it take to get my personalized order?

    • For most standard products, 7-10 business days.

  • How do you ship your products?

    • Our standard method is UPS, but USPS and FedEx are available upon request. Shipping fees are calculated at the time of order, so we require your ZIP code before we can provide an accurate shipping fee.

  • Can I return a personalized item?

    • Personalized items cannot be accepted for return, except in the case of a quality issue. If your product is not 100% free from defects in materials and workmanship, you may return it for a replacement. It must be returned in new condition in its original packaging for evaluation and possible replacement. To report a faulty or defective item, the customer must notify Copper Island Engraving within 3 days of receiving the item. The customer can do this by phone or email with an explanation of the problem. You will be contacted with instructions for return.

If your question is not listed here, please contact us: (906) 523-2480 or email copperislandengraving@gmail.com.