FAQ

Q.) Does the pricing include engraving?

A.) Yes, the products we sell include normal engraving. Customer supplied items will be charged a setup fee plus the cost of engraving. These charges depend upon the size and complexity of your item. Active Military Personnel receive 10% discount on all products.


Q.) What does approval proof mean?


A.) We offer you the option to see a proof (layout design) of your selected item prior to our engraving it. This way you can make any changes, adjustments or requests before your item is engraved. You must request this service when placing your order. We will email you a proof (pdf) normally within 1-2 days of receiving your order. Email the proof back to us with any changes noted. We will only proceed on the order after receiving your approval. The first proof is free. Any subsequent proofs are $5.00 each.


Q.) What type of artwork do we need?


A.) Our preferred types of files are: cdr., eps., tiff., or even a jpeg. Faxes and photocopies do not provide high enough quality to work with.


Q.) Do we charge extra for a logo?


A.) Not normally. However some files submitted to us in low resolution may require some additional artwork charges. $20.00 minimum, if your submitted file requires extra work, we will contact you first for your approval for any additional charges.


Q.) What if I want a special font?

A.) We will try to match fonts, when possible. Please contact us for appropriate fonts for your particular item.


Q.) Do we offer quantity discount pricing?


A.) Yes, we offer volume pricing on most standard items. Contact us directly for a quote at (906) 523-2480.


Q.) Do we offer rush order service?


A.) Yes we do. However you need to check with us prior to ordering. There is an additional charge for expediting orders. And of course, it depends on the season for availability of this service.


Q.) How long will it take to get my personalized order?


A.) For most standard products 7-10 business days. If proofs are requested, they are emailed to you within 1-2 days, upon your approval; we can normally ship within 3-4 days. Most shipping times are between 2-3 days.


Q.) How do we ship your product?


A.) Our standard method is UPS. However we can use USPS or FedEx if you request it. Shipping costs are calculated at time of order, so we require your zip code before we can provide an accurate shipping fee.


Q.) Can I return a personalized item?


A.) Due to the simple fact that the item has been personalized, we cannot accept them for return, except in the case of a quality issue. If your item is not 100% free from defects in materials and workmanship, you may return it for replacement. It must be returned in new condition in its original packaging for evaluation for possible replacement. To report a faulty or defective item, the customer must notify Copper Island Engraving within 3 days of receiving the item. The customer can do this by phone or email with an explanation of the problem. You will contacted with instructions for return